Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("Customer," "you," or "your") and JA Collision ("Company," "we," "us," or "our") governing your access to and use of our website located at https://jacollision.com (the "Website") and our collision repair and auto body services (the "Services").

By accessing our Website, requesting services, or authorizing vehicle repairs, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Website or Services.

2. Services Description

JA Collision provides professional collision repair and auto body services, including but not limited to:

• Collision repair and body work
• Automotive painting and refinishing
• Bumper repair and replacement
• Dent removal and paintless dent repair (PDR)
• Hail damage repair
• Frame straightening and structural repairs
• Panel replacement and alignment
• Insurance claim processing and coordination
• Vehicle inspection and damage assessment
• Related automotive body and paint services

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.

3. Estimates and Pricing

3.1 Estimates

All estimates provided are preliminary approximations based on visible damage and initial inspection. Estimates are subject to change upon:

• Detailed inspection and disassembly of damaged components
• Discovery of hidden or additional damage not visible during initial assessment
• Changes in parts availability or pricing
• Customer-requested modifications or additional work
• Insurance company adjustments or supplements

Final pricing will be communicated to you in writing before work begins. You must authorize any changes to the original estimate before additional work is performed.

3.2 Pricing

All prices are quoted in U.S. dollars and are subject to change without notice. Prices include labor and materials unless otherwise specified. Additional charges may apply for:

• Specialty parts or custom work
• Rush service or expedited completion
• Additional disassembly or reassembly required
• Environmental fees or disposal charges
• Sublet services (towing, glass replacement, etc.)

4. Payment Terms

4.1 Payment Obligations

Payment is due upon completion of services and vehicle pickup, unless other arrangements have been made in writing. For insurance claims:

• You are responsible for paying your insurance deductible at the time of pickup
• We will bill your insurance company directly for covered repairs
• You are responsible for any non-covered items, supplements, or additional work
• If insurance payment is delayed or denied, you remain responsible for full payment

4.2 Accepted Payment Methods

We accept the following payment methods:

• Cash
• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• NFC mobile payments (Apple Pay, Google Pay, Samsung Pay)
• Financing options (Snap Finance and other approved providers)
• Insurance company direct payment (for covered repairs)

4.3 Late Payment

If payment is not received within 30 days of completion, we reserve the right to charge a late fee of 1.5% per month (18% annually) on the outstanding balance. We may also pursue collection through legal means, and you will be responsible for all collection costs, including attorney fees.

5. Warranty

5.1 Workmanship Warranty

We stand behind our work with the following warranty coverage:

• Paint Work: Lifetime warranty on paint and clear coat for as long as you own the vehicle, covering defects in materials and workmanship, including fading, peeling, or cracking under normal use
• Body Work: Lifetime warranty on body repairs and structural work for as long as you own the vehicle, covering defects in workmanship
• Parts Installation: Warranty on parts installation for the duration of the parts manufacturer's warranty

5.2 Warranty Limitations

This warranty does NOT cover:

• Damage from subsequent accidents, collisions, or impacts
• Normal wear and tear, road debris, or environmental damage
• Damage from improper use, abuse, or neglect
• Damage from modifications, alterations, or repairs performed by others
• Pre-existing conditions or damage not related to our repairs
• Consequential or incidental damages
• Warranty is non-transferable and applies only to the original customer

5.3 Warranty Claims

To make a warranty claim, contact us promptly upon discovering any defect. We will inspect the vehicle and, if the issue is covered under warranty, repair or redo the work at no charge. Warranty repairs must be performed at our facility.

6. Customer Responsibilities

As a customer, you are responsible for:

• Providing accurate and complete information about your vehicle, including year, make, model, VIN, and damage description
• Authorizing repairs in writing before work begins
• Removing all personal items, valuables, and loose objects from your vehicle before service
• Providing proof of ownership or authorization to repair the vehicle
• Timely payment for services rendered
• Notifying us promptly (within 5 business days) of any concerns or issues after vehicle pickup
• Providing access to your vehicle for warranty inspections or repairs if needed
• Maintaining your vehicle in accordance with manufacturer recommendations
• Understanding your insurance coverage and paying deductibles and non-covered items

7. Vehicle Storage and Liability

7.1 Vehicle Storage

While your vehicle is in our possession, we will:

• Store your vehicle in a secure, covered facility when possible
• Take reasonable care to protect your vehicle from damage
• Maintain appropriate insurance coverage for vehicles in our care

7.2 Limitations of Liability

We are NOT responsible for:

• Personal items, valuables, or loose objects left in your vehicle (remove all items before service)
• Damage from events beyond our reasonable control, including fire, theft, vandalism, natural disasters, or acts of God
• Pre-existing mechanical issues, wear, or damage unrelated to our repair work
• Damage to vehicles left on our premises beyond 30 days after completion without pickup
• Consequential damages, lost wages, rental car costs, or other indirect costs unless explicitly agreed upon in writing

Our liability for any claim related to our Services is limited to the cost of repairs performed, not to exceed the fair market value of the vehicle at the time of service.

8. Insurance Claims

We work with all major insurance companies and can assist with claim processing. However:

• You are ultimately responsible for understanding your insurance coverage, policy limits, and deductibles
• You are responsible for paying deductibles and any non-covered items
• If your insurance company denies coverage or delays payment, you remain responsible for full payment
• We cannot guarantee insurance approval or coverage for any repairs
• You are responsible for resolving disputes with your insurance company
• We will provide estimates and documentation to your insurance company, but final approval is between you and your insurer

9. Parts and Materials

9.1 Parts Selection

We use a combination of:

• OEM (Original Equipment Manufacturer) Parts: Genuine parts from the vehicle manufacturer
• Aftermarket Parts: High-quality alternative parts that meet or exceed OEM specifications
• Used/Recycled Parts: Quality used parts when appropriate and approved

Parts selection depends on your insurance coverage, preferences, and availability. We will discuss options with you before ordering parts.

9.2 Parts Warranty

Parts are covered by the manufacturer's warranty. We will assist with warranty claims for defective parts, but parts warranty is separate from our workmanship warranty.

10. Completion and Pickup

10.1 Completion Timeline

Estimated completion times are approximations and may vary due to:

• Parts availability and shipping delays
• Insurance approval and supplement processing
• Extent of damage discovered during disassembly
• Weather conditions affecting paint work
• Unexpected complications or additional repairs needed

We will keep you informed of progress and any delays. While we strive to complete work promptly, we cannot guarantee specific completion dates.

10.2 Vehicle Pickup

Upon completion:

• We will notify you when your vehicle is ready for pickup
• You must inspect the vehicle before leaving our facility
• Payment must be completed before vehicle release
• You must provide valid identification and proof of ownership
• Vehicles not picked up within 30 days may be subject to storage fees

11. Disputes and Complaints

11.1 Complaint Process

If you have concerns about our Services:

• Contact us immediately (within 5 business days of pickup) to discuss the issue
• We will inspect the vehicle and work with you to resolve the matter
• Most issues can be resolved through communication and re-inspection
• We are committed to customer satisfaction and will make reasonable efforts to address valid concerns

11.2 Dispute Resolution

If we cannot resolve a dispute through direct communication, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Lytle, TX. You waive your right to a jury trial and to participate in class action lawsuits.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims related to our Services shall not exceed the amount you paid for the specific repair in question
• We are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, lost business opportunities, or emotional distress
• We are not liable for delays in completion, parts availability, or insurance processing
• We are not liable for damage to personal property left in vehicles
• Our liability is limited to repair or redo of defective work covered under warranty

13. Indemnification

You agree to indemnify, defend, and hold harmless JA Collision, its owners, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including attorney fees) arising from: (a) your use of our Services, (b) your breach of these Terms, (c) your violation of any law or rights of a third party, or (d) any false or inaccurate information you provide to us.

14. Modifications to Terms

We reserve the right to modify, update, or change these Terms at any time without prior notice. Material changes will be posted on our Website with an updated "Last Updated" date. Your continued use of our Website or Services after such changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of our Services.

15. Termination

We reserve the right to refuse service, terminate service agreements, or deny access to our Services at our sole discretion, with or without cause or notice, including for violation of these Terms, non-payment, or any other reason we deem appropriate.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles. Any legal action or proceeding arising from or relating to these Terms or our Services shall be brought exclusively in the state or federal courts located in TX, and you consent to the jurisdiction of such courts.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms, together with any written repair authorization or estimate you sign, constitute the entire agreement between you and JA Collision regarding our Services and supersede all prior or contemporaneous agreements, understandings, or communications, whether oral or written.

19. Contact Information

If you have questions about these Terms of Service, please contact us: